Starbucks has a consistency all their own, and it's not just about the coffee beans.
A friend of mine has done some significant relocating in the last two years, in search of the 'wild goose' that is her life's calling. From sea to shining sea, she has found herself all over the country. And, she tells me, when a new city feels overwhelming, she has learned the key to feeling grounded once again: Starbucks.
The environment, the menu, the colors, the green aprons - the whole enchilada (or shall I say the whole milk iced grande mocha?) - they welcome her with a comfortable familiarity. "It's okay. You can do this. Some things are still the same."
I learned today that when a crisis or national disaster strikes, Starbucks aims to get as many stores open as possible, as quickly as possible. And it's not just for the sake of revenue; when they open their doors again, communities can breathe once more. They have a safe place to return. The environment, the menu, the colors, the green aprons - they welcome them with a comfortable familiarity.
Upon today's visit at my Starbucks, I met the regional directors. They told me that 'my barista' has been nominated for manager of the year.
I said, "Can I tell you why I personally hope she wins?"
He said, "Well, ma'am, we know your story. We heard about you from Howard Schultz."
(That would be the CEO of Starbucks. He has heard about me, the sanctity of my corner table, the safest place in my storm.)
We shook hands. We were pleased to meet one another. And I complimented him on a stellar team, a job well done, a grander picture of community.
Man, I hope she wins. Her store has been my sanctuary for the last eight months.
Really, it's not just about the coffee beans.